| Step-by-Step Threesome Refund Policy Dear friend, Thanks for giving Step by Step Threesome a fair try. Before you request a refund, please make sure you understand the following: Refunds are only applicable for manuals on the .ebk format! Because our approach is along the lines of Software License Agreement adopted by most companies today. this means that: a) If you ordered the book through one of my special offers and you got a .PDF version of Step by Step Threesome, no refund is applicable! b) If you purchased the printing version of the book on a .PDF format, there is no refund either! c) If you downloaded the manual using the didnotwork@stepbystepthreesome.com address, your guarantee will be voided. d) If under any circumstances, listed or not listed on this page or website you have the .PDF version of the manual, the guarantee will not be applicable and you will not receive a refund! Why do we do this? Because the moment the .PDF file is sent to you, we have no further control over the file, that's why the sale is final! Please refrain for requesting a refund if you've got the .PDF file in your possession, as it will not be processed. Sorry no exceptions! REFUND FAQ 1. What is Lifted Hearts' refund or return policy? Our official return policy, in compliance with PayPal, is as follows: "We will, at our option, replace or repair any defective product within eight weeks from the date of purchase." 2. What about customers who try to abuse the refund policy? Refund fraud is rapidly becoming more of a problem on the Internet. Once a product is delivered electronically, or digitally, it is easy to request a refund and still be able to keep the product. Many people abuse this system and get online products for free by ordering them and then requesting a refund. Increasingly, as more and more customers request refunds on digitally delivered products, this problem had to be addressed to prevent the vendors from becoming victims of refund abuse. As of July, 2005, customers requesting serial or repeated refunds will have their cards and email addresses permanently blocked by us, and other online merchant account acceptance systems, such as PayPal, etc., to prevent further abuse. Additionally, we will keep a list of refunding customer's email addresses and names for future reference and for other merchants to utilize as to determine if a potential customer is a high-risk, habitual refunder. 3. With search engine cost rising into the thousands of dollars a week for us publishers to be listed in we must address this alarming return fraud expansion spreading over the Internet. We are working VERY closely with other PayPal merchants, carefully examining and comparing names and email addresses of habitual refunders and turning them in. When one request a refund we immediately send their name and email address out to our large network of merchants to check against their buyers and refunders list. To date we have put a STOP to many refunders, making them unable to purchase online, notified banks, and will continue to combat this 'just plain mean' and 'ignorant' act of refund fraud. 4. What is the policy for refunds requested after eight weeks? Refund requests received within 8 weeks of purchase may be approved by our customer service team if the customer provides evidence that their case merits a refund. Refund requests for purchases over 8 weeks old will be declined. Back to previous page NOTE: Plagiarism is illegal. ArizonaLawGroup.com is a division of Lifted Hearts. Test Drive Cancelation If you've purchased a 7 day test drive of Step by Step Threesome, you're on your right to cancel it at any time during the agreed period. HOWEVER, if you request your test drive cancellation after that period, under NO circumstances you're entitled to receive a refund or any compensation. By not reading the test drive conditions you've given up your cancellation policy SORRY NO EXCEPTIONS! Refunds for the Ebook Pro version of the Manual: 1) Your refund request will need to be done within the 90 days agreed on the guarantee! And remember that when I process your refund request, Your password and book access will terminate automatically! 2) Because refunds are done by hand (Unlike many other functions) it can take up to 72 hours before your refund is processed! So please be patient! 3) If you paid with Paypal, please make sure you mention it in your refund request, and be aware that with Paypal it might be a bit longer before we can process your refund. 4) If you ordered a printing license in conjunction with your manual, there will be a $18.50 deduction from your refund and it will be done by check or Paypal 5) When all the above is clear is clear and you're ready to send your refund request, please send an email to refunds@stepbystepthreesome.com . You will get an immediate reply telling you that your request was received and within 72 hours you will get your money refunded. As simple as that :-) Refunds For the Printed Manual: If you would like a refund for the printed manual, I will gladly process it, however take into consideration the following: a) You will need to send me an email personally at suzy@stepbystepthreesome.com, requesting your refund. Then I will give you the address where you will need to send the manual back to me via registered mail at your expense! b) Shipping and handling costs will be deducted from your refund and you will get a refund issued to you by check or Paypal, The refund will not be done through the normal shopping cart procedure! We handle this refund like this because, when you bought the manual you got the digital version also. You had enough time to check it out, before I sent the manual to you. (Usually I send the manuals 4 to 5 days after the order is placed). If you did not let me know that you were unhappy with the manual, I think is only fair that this is handled like this, and that I should not bear the shipping costs! I hope you understand. Again, thanks a million for giving my manual a fair try! Suzy Bauer Author Step-by-Step Threesome Home |